Delivery & Returns
We offer FREE STANDARD DELIVERY on all orders over €40 in Ireland and the United Kingdom
We aim to have all products in stock and ready for immediate shipping however, if your order is out of stock we will endeavor to contact you immediately with an expected delivery date
Dependent on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel tracking, so you'll know exactly when to expect your delivery
Please note: Some orders will not have an automatic tracking number. But tracking numbers can be provided upon request.
The majority of Dublin based orders are shipped via our in house courier. Orders can only be handed over to the name on the order, unless express permission to deliver to an alternative person/shipping address is given (via email).
We are unable to leave deliveries in Wheelie Bins, Garages, etc. All deliveries must be signed for.
Delivery will be attempted between 7 am to 10 pm Monday to Friday (excluding public holidays)
A signature may be required on receipt
We aim to meet these delivery times but during busy periods, including sale and Christmas time, deliveries may take a little longer. Occasionally, external factors will mean that these delivery services are interrupted or aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum
Eurobaby cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier
We offer an in-store collection option on all orders. Please note this is different to a Click and Collect service
How it works
At stage 4 of the checkout process, you will have the option of selecting one of our three stores: Longmile Road or Airside Swords as your collection point
When you have completed your order, you will receive a confirmation email. This is not Collection confirmation, your item(s) may not yet be in your chosen store, we operate from our central warehouse based outside of Dublin and it may take 5 working days for your item (s) to be available for collection in your chosen store
If your item is out of stock, one of our team will endeavor to contact you immediately with an expected date for collection
When your order is ready for collection you will be notified by an Awaiting Pick-Up email and a phone call from your chosen store to let you know your item(s) are ready for pick up, until then your items will not be available
To collect your order, simply bring photographic ID (Passport, Driving License, Student ID) with your email receipt email to your chosen collection point where one of our team will assist you
**Orders made via PayPal are not eligible for in-store collection at this time**
All our European deliveries are shipped via DPD couriers and tracking numbers are sent after your order is shipped. Products that are in stock may take 5 working days to be shipped. Shipping costs:
Euro Zone 2 - €19.50 - Belgium, Denmark, France, Germany, Luxembourg, Netherlands
Euro Zone 3 - €21.70 - Austria, Denmark
Euro Zone 4 - €26.50 - Croatia, Czech Republic, Hungary, Italy, Poland, Sweden, Slovakia, Slovenia
Euro Zone 5 - €35.70 - Finland, Spain(Mainland), Norway, Portugal(Mainland)
Euro Zone 6 - €43.30 - Bulgaria, Estonia, Lithuania, Latvia, Romania
Corsica France - €29
CUSTOMS CLEARANCE SURCHARGE
Customs Clearance Surcharges are paid by the customer and not by Eurobaby®. We cannot refund any charges that may be incurred due to customs clearance
If you have any further questions regarding our shipping rates, please do not hesitate to contact us
SHIPPING OUTSIDE OF EUROPE
If you would like shipping rates for deliveries outside of the EU please contact us
Please note restrictions may apply for certain products.
CANCELLATION BEFORE DISPATCH
If you wish to cancel an order before it is dispatched please contact us by email from our contact page.
If the goods have not been dispatched then we will cancel your order and refund the invoice value. Confirmation of this refund will be emailed to you. For orders that have been dispatched please follow our returns policy. If you refuse to accept the delivery we will charge you for the return postage cost to us.
RETURNING UNWANTED GOODS
In accordance with the Distance Selling legislation, we are happy for you to return unwanted goods within 365 days from date of delivery so long as they are returned in an unused new condition with the original packaging, the original invoice and a completed returns form. Please note it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay postage costs.
Upon receiving the return goods we will issue a refund to your credit card/method of payment for the invoice value. To obtain a return form contact us by email. Goods can also be returned to any of our stores, however you will still be required to follow the above steps and let us know which store you would like to return the goods to.
RETURNING FAULTY GOODS
If you discover the goods you have purchased to be faulty upon receiving your order, please contact us at once by email so we can resolve the issue as quickly as possible.
All goods sold are covered by the standard manufactures warranty against faulty materials or poor workmanship. The manufacturer’s warranty will not cover damage due to misuse, accidental damage or wear and tear.
Faulty goods must be returned with proof of purchase and returns form. We will endeavour to resolve the issue upon receipt of the faulty goods by either repairing the product, replacing the product with a new or equivalent model or a refund for the original invoice value to your credit card/method of payment.
RETURNS STEP BY STEP PROCESS
Inform us that you wish to return the goods and clearly state the type of return in the email i.e. Refund or Faulty. We will send you a returns form by email.
Complete the returns form and print a copy to go along with the returning goods and place inside the returning box.
If at all possible use the original delivery box or obtain a new box (at your own expense). We would ask you not to write, label or tape the retail packaging when returning unwanted purchases. If this happens, it will influence your refund claim.
Make sure to firmly pad the returning goods to avoid damage in transit.
Tape the box securely and clearly mark our return address on the outside of the box. If you are using the original box, please make sure to remove or unmark your delivery address.
Organise shipping for the returning goods and retain a receipt from the courier company as proof of postage, as unfortunately we will not be able to accept responsibility for packages lost in transit.
OUR RETURNS ADDRESS
Web Store Returns
Unit 1 Finches Park